屏東汽車客運公司

Standard Contract for Passenger Carriage

Terms of Carriage (Revised May 2026)

I. Ticket Purchase

Passengers may choose to pay for the fare using smart cards, electronic payments, or cash. Fares must be paid in accordance with the announced rates and payment methods. Passengers shall tap the smart card or scan the traffic QR code upon both boarding and alighting. For those paying by cash, payment must be made upon boarding, and the ticket must be returned upon alighting. Passengers must prepare exact change, as no change will be provided on board.
Tickets must include the operator's name, origin and destination stations, route section, ticket type, fare, ticket number, and validity period. Tickets that are defaced or torn such that the information is illegible shall be deemed invalid. If this information cannot be printed on the ticket, it may be provided via online or electronic means for passenger inquiry.
Passengers should verify the ticket details (operator, route, type, fare, etc.) at the time of purchase. Any errors must be corrected immediately with the ticket seller; late claims will not be accepted.
Tickets are valid for a single trip on any comparable bus within the specified period. Reserved seat tickets are only valid for the specific date and trip designated.
Passengers using concession tickets must proactively present valid identification. Failure to do so will result in a requirement to pay the difference up to a full-fare ticket for the entire route.
Eligibility for Concessions:
- Seniors, Disabled Persons, and Children:
  1. Seniors: ROC citizens aged 65 or older with a National ID or Senior Citizen Card.
  2. Disabled: Holders of a Disability Certificate and one necessary companion.
  3. Children (Regardless of nationality):
    - Free: Children under 115 cm (under age 6), or those over 115 cm but under age 6 with valid ID (Passport/ARC).
    - Half-fare: Children between 115 cm and 150 cm (under age 12), or those over 150 cm but under age 12 with valid ID.
    - Children traveling for free must be accompanied by an adult or a passenger who has purchased a full-fare ticket. Each passenger is limited to bringing two children for free, and such children shall not occupy a seat. Any children exceeding this limit must purchase a half-fare ticket.
- Foreign Seniors: Non-citizens aged 65 or older with a valid Passport or Permanent Residency Permit (APRC).
For information regarding discounts for electronic tickets or mobile payments, please refer to the regulations set by the competent authorities and respective local governments.
If you require proof of payment, please request a paper receipt from the driver upon alighting. Please note that the Company only provides paper receipts. For passengers using smart cards or electronic payments, please check the transaction records via the respective electronic platforms first.
Specific usage rules and restrictions are printed on the tickets. Any changes to these rules will be implemented after being posted at stations for one week without further notice.

II. Fare Adjustments, Refunds, and Fees

Passengers traveling without a ticket or with an invalid ticket must pay the fare from their point of origin. Without a valid reason, a 50% surcharge may be applied.
For non-reserved tickets, refund applications must be made before the departure of the last bus on the ticket's expiry date.
Upon alighting, passengers shall return their tickets to the driver. Holders of long-term passes (period passes) must present their passes to the driver for inspection upon alighting. In the event of lost tickets or traveling beyond the destination (over-riding) during the journey, the following fare adjustment procedures shall apply:
- Lost Tickets: Passengers who lose their tickets must inform the driver and pay the original fare as a replacement.
- Over-riding: Passengers traveling beyond their designated destination must pay the additional fare from the original destination to the actual alighting point.
- Recovered Tickets: If a passenger finds their lost ticket before alighting and ticket collection, the Company shall refund the additional fare paid.
- Express Routes: Passengers who lose their tickets during a journey on a non-stop (express) segment are not required to pay an additional fare.
Wrong Bus:
- If a passenger boards the wrong bus, the fare for the distance traveled shall be collected. The Company shall provide a free return trip to the original departure station or the nearest connecting station on the intended route. The original ticket must be signed by station or vehicle personnel and marked "Route Error" to remain valid for an extension or exchange.
- If the passenger chooses not to return to the original departure or connecting station, any fare difference between the distance traveled and the original ticket price shall be either collected or refunded as appropriate.

III. Refusal of Carriage

The Company may refuse service to passengers who:

Have a contagious disease or refuse to comply with government epidemic prevention policies.
Are young children traveling without an escort.
Are intoxicated, rowdy, or behave in a way that threatens themselves or others.
Carry contraband, hazardous materials, perishable/fragile items, or foul-smelling/unclean items.
In accordance with the Regulations on the Management of Motor Transport Industry, if a passenger engages in actions that jeopardize transportation safety or public health, disrupt public order, or interfere with the duties of the staff, and fails to stop such behavior after being cautioned by station or vehicle personnel, the Company may order the passenger to alight, and their ticket shall be deemed void. In cases of severe violations or where damage has occurred, the passenger shall be held liable for compensation. If criminal liability is involved, the case will be referred to the relevant authorities for investigation and prosecution according to the law.
Carry animals not suitable for bus transport. (Certified service dogs—guide, hearing, or assistance dogs—and service dogs in training are exempt).
Fail to maintain public order or wear inappropriate attire, specifically:
- Violating laws regarding public indecency.
- Appearing naked or in provocative postures that offend public morals.
- Involvement in sexual harassment or unwanted touching.

IV. Passenger Conduct

Please wait at the bus stop and signal the driver by raising your hand clearly until the bus indicates it is pulling over.
Hold onto handrails, do not move around while the bus is in motion, and do not lean against doors or stick limbs out of windows. Press the bell early and wait for the bus to stop completely before leaving your seat.
Passengers in seats next to the driver, near doors/emergency exits (front row), the middle of the back row, or any seat without a seat in front of it must wear seatbelts.
Seatbelts are mandatory for all passengers when the bus is traveling on highways or expressways.
Passengers should yield seats to the elderly, weak, pregnant, or disabled. Do not occupy priority seats without cause.
Smoking and chewing betel nuts are strictly prohibited.
In the event of an emergency, please follow the driver’s guidance and operating instructions to use safety equipment.
Passengers Using Wheelchairs: Passengers using wheelchairs shall comply with the following regulations:
- Accessible Buses: The Company will first verify whether the passenger's wheelchair meets the stabilization requirements and can be securely fastened in the designated wheelchair area. For safety reasons, service may be declined if the wheelchair cannot be properly secured. If the wheelchair meets the requirements, the passenger shall follow the driver’s instructions to board using the lift or ramp. The driver will assist in securing the safety belts. During the journey, passengers are strictly prohibited from unfastening safety belts or moving the wheelchair without authorization.
- Non-Accessible Buses: If a passenger uses a foldable wheelchair, the passenger or their companion shall fold and store it in the luggage area. If the vehicle is not equipped with a luggage area, the wheelchair should be placed in a suitable location inside the bus that does not obstruct other passengers, as directed by the driver. No additional fee will be charged for wheelchair storage.

V. Service Disruptions and Emergencies

Routes and schedules are posted at stops. Changes due to road closures, weather, or mechanical failure will be announced via stations or media.
If the bus cannot reach the destination for reasons not caused by the passenger:
- If the passenger chooses to alight at the point of stoppage, the fare for the uncompleted portion of the journey shall be refunded.
- Passengers who choose to wait at the point of stoppage may board the next available bus on the same route.
- Passengers who choose to wait at the point of stoppage may transfer to other available bus routes that reach their intended destination.
- Passengers who wish to return to their original departure station shall be transported back free of charge, and a full fare refund shall be provided.
- All ticket refunds must be signed by the driver, with the specific incident and cause clearly noted.

VI. Carriage of Luggage and Other Items

Small items that fit under seats or on racks without disturbing others are permitted. Passengers are responsible for their own belongings.
Items must not exceed 30kg or 150 cubic decimeters. The length must be within the capacity of the vehicle cabin and must not interfere with driving safety or passenger movement. The Company may refuse carriage for items exceeding these limits.
The carriage of bicycles, pets, strollers, and walkers must not interfere with other passengers. The Company may refuse carriage if these items jeopardize driving safety or obstruct passenger passage. Relevant regulations are as follows:
- Bicycles: Foldable bikes in specialized bags are free. The Company may refuse carriage of non-foldable bicycles. Disassembled bikes (front wheel removed) in bags require a half-fare ticket.
- Poultry: Transport of chickens, ducks, geese, etc., is prohibited for health reasons.
- Pets: Small pets (cats, dogs, birds) must be in a carrier (not a stroller) placed on the floor. Limit one per passenger. If the carrier is too large, the passenger must purchase a half-fare ticket for an adjacent seat (the pet remains on the floor). Pets must not be removed from carriers during the trip.
- Strollers: Passengers carrying strollers must comply with the following:
  - On Low-floor or Accessible Buses: Strollers must be secured in the designated wheelchair area or another suitable location that does not obstruct passenger passage. Wheels must be firmly locked to ensure safety.
  - On Non-accessible Buses: Strollers must be folded and stored in the luggage area or another appropriate location as directed by the driver.
  - The Company shall not be liable for any collision or damage to strollers occurring during transport.
- Walkers: Since walkers are not classified as "wheelchair equipment" under current regulations, they cannot be secured in the designated wheelchair area. The passenger or their companion must fold the walker and store it in the luggage area or another suitable location as directed by the driver. The Company shall not be liable for any collision or damage to walkers occurring during transport.
The luggage storage areas provided by the Company are for passenger convenience only. The Company assumes no responsibility for the safekeeping or custody of any items stored therein. Passengers are responsible for evaluating the suitability of the storage and ensuring proper packaging to prevent damage to their own belongings, other passengers' luggage, or bus equipment. The Company shall not be held liable for any collisions, impacts, or damages that occur during transport.

VII. Liability and Compensation

In the event of a traffic accident resulting in passenger injury, death, or damage to/loss of property, the Company shall be held liable for damages. The amount of compensation shall be determined in accordance with the "Regulations Governing the Compensation for Damage and Medical Subsidies for Traffic Accidents in the Motor Transport Industry."
If the damages suffered by a passenger exceed the limits set by the aforementioned regulations, the passenger may still seek compensation under the Civil Code and other relevant laws.
The Company shall not be held liable for damages if it is proven that the traffic accident was caused by force majeure, or by the intentional act or negligence of the passenger.

VIII. Handling of Delays

In the event of potential transport delays (late arrivals/departures) due to road congestion or other incidents, the Company shall immediately implement remedial measures and adjust vehicle dispatching accordingly. Furthermore, such information shall be announced to passengers in a timely manner.
When a delay occurs as described above, related issues may be resolved through mutual agreement. If an agreement cannot be reached, the matter shall be handled in accordance with relevant laws and regulations.

IX. Damage to Property

Passengers who damage the Company’s buses or any station facilities shall be held liable for compensation in accordance with the law.

X. Feedback and Complaints

Service hotlines are displayed on all Company vehicles. Suggestion boxes are also provided at stations and on buses to facilitate passenger complaints or suggestions for service improvement.

XI. Protection of Passenger Rights

In cases where passenger rights are compromised due to service deficiencies, the Company will first conduct an internal investigation and implement improvements. Passengers also reserve the right to file complaints with the highway authorities, consumer protection agencies, or relevant organizations to seek a fair and reasonable resolution.

XII. Supplemental Provisions

For matters not covered in this contract, they shall be handled in accordance with other relevant laws, customs, and the principle of good faith.

XIII. Inquiries

Should you have any questions, please contact our Customer Service Hotline: 0800-723-723